Refund policy

Last updated: July 8, 2026

 

RETURNS

 

Unopened Starter Kits and refill packets can be returned within 30 days of delivery for a full refund. Email hello@bioforgesystems.com with your order number to start a return.

 

Opened chemistry packets cannot be returned for safety reasons. If you're unhappy with the product for a chemistry-related reason, contact us and we'll work it out directly.

 

DAMAGED, INCORRECT, OR MISSING ITEMS

 

If your order arrives damaged, incorrect, or missing items, we'll replace it or issue a full refund, no return required. Email hello@bioforgesystems.com with your order number and a photo of the issue, and we'll resolve it the same day.

 

REFUNDS

 

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear on your statement after it's processed.

 

SHIPPING

 

Physical orders (Starter Kits, refill packets) ship within 3-5 business days from Hialeah, FL via USPS Priority or UPS Ground. Shipping is free on all US orders. We currently ship within the United States only.

 

ICP DECODE REPORTS

 

ICP Decode reports are digital and generated automatically after your ICP data is submitted. Because they are delivered instantly as a digital product, Decode report purchases are final and not eligible for refund once the report has been generated. If a report fails to generate or contains an error, email hello@bioforgesystems.com and we'll fix it or refund you.

 

CONTACT

 

Questions about returns or refunds: hello@bioforgesystems.com

Questions about product quality or batch issues: qc@bioforgesystems.com

 

Carlos Mendiluze · BioForge Living Systems · Hialeah, FL